You know, I am a long time customer with Key Bank but as of today I am shopping for a new bank. I have had the same checking account number for over 30 years. One thing that Business Week did not do, was to look on Google for "Key Bank Complaints." Opens up a new door on customer satisfaction. I have banked with Keybank as I said for many, many, many years. In the last year or so, their banking system has changed and not for the better. I have heard some contractors and builders talk about how angry they bacame with their accounts with Key but hadn't paid enough attention to it. Now I know why. I am so angry with them that I will now start the process of looking for a new bank.