Top 10 Hospitality Industry Trends
In this article, we’re going to briefly discuss the new top 10 hospitality industry trends that have swept the nation that are making breakthroughs and increasing better reputations for hotel chains, and other hospitality companies (hotels and more).
With new technology that has been seeing a rise in the last couple years, we’re now able to see that hospitality has been getting a lot better. In the past we were often referred to as patients, patient ID’s, customer ID’s and numbers. Now we feel like people more when we visit different areas. Let’s see why.
- Online Interactions and Communities
With the benefits of social media, like TripAdvisor, Google, and even Facebook, we’ve seen that while there is a little more transparency when it comes to customer stays, satisfaction, and even the hospitality companies themselves; it also helps to provide better services for customers. Even sites like Yelp have greatly improved many offices by helping them to respond to patient’s needs and bad reviews.
- Hotel Stays
Many hotels have actually seen an increase in hospitality experiences because of the whole sharing market. By using sharing hotels like Airbnb and others, these hotel chains don’t have to actually follow the same industry-set rules that others have to follow, making them one of a kind and offering better experiences and financial benefits for customers.
- Travel Agencies Aren’t All on Telecommute
More and more travel agencies are appearing online, as well as their agents. This makes the availability of people being able to get ahold of great travel deals and better customer experiences. Other travel agencies are able to give customers more gains as well as even give hotel stay discounts which is also a win-win for increasing the hotel chain’s profit margins.
- Digital Experiences
Hotels are able to manage accounts easier with the use of customer portals just like doctor’s offices have been.
- Tourism is on the Rise
Along with the regular travel increase, we’ve seen a humongous increase in people who are traveling abroad more now than ever.
- Availability of Personalization
Customers can have almost limitless options now than they used to. This is expected to continue rising and now slow down anytime soon.
- Spending Less to Get More
By spending less to get more accommodations and funding, this has actually allowed the hospitality industry be able to focus more on being somewhat frugal when it comes to their own companies.
- They’re More Professional
A lot of other jobs have come forth in the last few years. They even have hospitality specialists that can come in and make the customer’s experiences better, while helping the hotel to improve their practices.
- Talkin’ About The Generations
The newer younger folk don’t have the same needs as the generations of yesteryear. You don’t see as many people using companies like Airbnb and Uber, but you will the younger generation. Also, even food delivery services have increased ten-fold.
- It’s Not Gonna Stop
With the fact that people are becoming more aware of environmental things and consumer use, hotels and hospitalities are offering more “green” solutions in their marketing strategies, and it’s working. It doesn’t look like that’s going to stop anytime soon either.
All of the above trends don’t look like they’re slowing down, as a matter of fact they’re becoming more and more common, and the hospitality industry is expected to have continued growth continuously over the next few years as well, even while older businesses may start to slow down.